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Training Course Outlines
- Assertive Communication Skills
- Managing Meetings
- Customer Care to a Diverse Community
- Defusing Hostile Customers
- Minute Taking
- People Management
- Presentation Skills
- Recruitment and Selection Skills
- Time and Stress Management
People Management
People Management skills are a vital key to successful teams. The basic techniques are easy to learn, yet they can soon transform your effectiveness in coaching, planning, meetings. Our one-day course will ensure that the key individuals within your organisation are equipped with the skills necessary to enable them to achieve success, effectively managing the resources available, whilst identifying and maximising opportunities.
A one day on-site course, for up to 10 delegates.
Course designed for Team Leaders, Supervisors and Managers.
Course Aims and Objectives
At the end of the course the delegates will be able to:
- Implement the six golden rules of team management
- Recognise 'people types' in teambuilding
- Improve motivation
- Develop communication skills
- Deal with difficult people and handling awkward situations
- Enhance assertiveness
The course will also cover:
- The importance of time management, focusing on important tasks and balancing your workload
- Delegation and how it can develop and motivate your team members
- The importance of giving feedback
- Coaching individuals and setting goals for their development
- The benefits of conducting meetings effectively